This Privacy Policy applies to Lion Builders and its staff. This Policy, in conjunction with the Terms and Conditions of our website, explains how we collect, store, use and disclose your personal information that we have received through your use of our website or any other form of direct communication we have had with you.

The terms of this Policy are in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.  

What Personal Information do we collect from you?

Lion Builders may collect information from our clients, employees, subcontractors and other third parties in the course of providing our services or conducting a function of our business. The type of personal information we collect from you will depend on the relationship you have with us.

The type of information we may collect include:

1. Personal Information

This may include, but it is not limited to:

• Your name, date of birth, address and gender.
• Your contact details (including your telephone number, email address, emergency contact details, etc.)
• Official identification documents (including your drivers’ licence, passport, Medicare number, visa information and health records). 

2. Employment and Business Information

If you have applied to work with us or if we have engaged in a business relationship with you, we may request the following:

• Your tax file number
• Your bank account details
• Your ABN or ACN
• Your qualifications, experience and employment history

3. Automated Data

When you visit our website, we may collect your information through cookies and web beacons where enabled. This information will be used to develop and improve our online services. Information that may be collected include:

• Your server address;
• The date and time of your visit;
• The pages and online services you accessed.

How do we collect your personal information?

We collect your personal information in the following ways:

• When you communicate with us via telephone or email;
• When you disclose information during a client meeting;
• When you complete a form;
• When you use our website.

How do we use your personal information?

We may use the personal information for the following purposes:

• Providing our services to clients.
• Engaging subcontractors, consultants and other third parties for the purposes of carrying out our services.
• Communicating with clients and responding to inquiries.
• Internal management processes.
• Internal administrative and marketing functions.
• Recruiting staff and employees.
• Complying with our legal obligations and complying with directions given by a regulatory or government authority.
• Maintaining our client, contractor and supplier databases.
• Investigating unlawful activities and instituting legal claims where necessary.
• Monitoring use of our website.
• Updating and maintaining our website.
• To inform clients and prospective clients of new services, promotions and commercial opportunities.

When do we disclose your personal information?

We may disclose your personal information to:

• Our staff and employees;
• Our contractors, suppliers and service providers;
• Other third parties whom we maintain commercial relationships with;
• Any other person you have authorised disclosure of your personal information.

Disclosing your personal information may be necessary in order for us to deliver our services to you, including where we need to engage professionals outside of Lion Builders. In this event, we will reasonably endeavour to ensure that third parties will comply with Lion Builders’ Privacy Policy when handling your personal information.

We may also be required to disclose your information to regulatory bodies in order to comply with our legal obligations.

If we wish to disclose your personal information to any other party and for any other purpose, we will seek your explicit, written consent.

How do we store your personal information?

We store your information in both hard copy and electronic measures. Lion Builders implements various security measures to protect sensitive information from unauthorised access, misuse, interference or loss.

We manage a technology framework to protect your personal information we store online, including encryption services, firewalls and other protective software.

We also maintain a comprehensive administrative system to ensure that your personal information is restricted only to parties who require it for the uses identified above.

How can you access and correct your personal information?

You may make a written request to us if you wish to access and correct or update the personal information we have collected from you. We will respond to your request and provide with you access as long as the request complies with the Privacy Act.

If we refuse you access, we will provide you with written reasons as to why.

Please note that a fee may be incurred for verifying, retrieving and copying the information requested.

Contact and Complaints

If you have any questions in relation to how we manage your personal information at Lion Builders, or if you would like to make a complaint, please contact our Privacy Officer in writing.

Governing Law

Our Privacy Policy operates in accordance with, and with limitation to, the Privacy Act 1988 (Cth) and the Australian Privacy Principles, as well as all other applicable state and territory privacy laws.